Thursday, February 12, 2009
After twelve minutes someone answers. "Our computers are down today, so I can't help you with your account."
Excuse me? I've been here for 20 minutes (OK, 12 on hold, but eight more to find the numbers and get through the screens to get to hold.)
I wanted to report missing newspapers the last three days. Can you help me with that?
"I can copy down your information and get a report out when the computers come back up."
So you CAN help me?
Until the sigh I wasn't sure the call center was in the US. If you can't help me, don't answer the blanking phone. If you can help me, tell me how rather than tell me your computer is down. I don't care about your computer. I am the customer; I'm not in a business relationship with you to care about YOUR problems while I am paying YOU.
That Kindle 2 is looking better and better.
Labels: customer service