Thursday, July 30, 2009

An open letter to Delta AirLines 

(This letter was originally sent to Delta on July 13. I have received no reply from them, or from Czech Air whose agents in Prague were part of the story. At the suggestion of several, I am posting this here to let you know at least one travel snafu. The letter has been edited for grammatical mistakes.)

I have never had flights so screwed up as this one. The ticket was reserved via Czech Air, but problems were through Delta. See etkt (deleted). My NWA WorldPerks number is (deleted).

On my way to Armenia I had a 15 hour layover in Prague. Reportedly there was a hotel room at the end of that leg of the flight. This was not received. I ended up paying for a room out of my pocket.

On way back, told at transfer desk in Prague, after already coming in from Yerevan, that my ticket to JFK had been "canceled by Atlanta-Delta." After much complaining, I received ticket to JFK. Why would you cancel a ticket for a trip that was already in progress?? And then of course I get the "extra special passenger screening" in front of the gate.

On arrival at JFK, I get in seven hours early before the next flight. There are TWO flights to MSP before mine. May I wait-list either of those, I ask. "Not in your class," replied the desk agent. Why, if those planes were not full, could I not take an earlier flight??

Your desk agents in PRG and JFK made this a very unpleasant trip back. Never had more than one boarding card. Had to buy my own hotel room in Prague to change, shower and sleep. I do not understand how "Skyteam" is supposed to make my experience in international travel better. I NEVER had these problems with NWA. I am very unhappy you have bought them.

And to add insult to injury, I typed the above in your online form, and your system did not accept any of the remaining information. I should point out that I am a radio talk show host at AM1280 the Patriot in Minneapolis, and I think this experience will make for a very good segment on my show soon.

A similar letter will be going to Czech Air.

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